Return of Products and Cancellation of orders
We strive to deliver correct
medicines/items in the right/undamaged condition every time the customer places
an order. We strongly recommend that you check the condition of the delivered
products at the time of delivery and get back to us if there are any discrepancy
We have product specific
return policy. The user undertakes to return the damaged or inappropriate
product within 2 days from the date of delivery. All returns are reviewed for
eligibility and refund is subject to review and verification by our team.
To raise the return request
and return an item, you can call our help desk at 7880103788 email us at
customercare@ homeoondoor.com
Which Products are eligible for Returns
Products are delayed beyond
2 days of the estimated date of delivery communicated to the customer at the
time of placement of the order.
Product delivered do not
match the order: This would include items that are different from what the
customer ordered.
Product were delivered in
damaged condition.
Product(s) are returned in
original packaging. with labels, barcode, price tags, original serial no. etc.
Batch number of the product
being returned matches with the one(s) mentioned in the invoice.
Product(s)/medicines(s)/bottle(s)
are unused. Opened medicine strip(s)/bottle(s) are not eligible for returns.
The damages/defects are
covered under the manufacturer’s warranty.
Cancellations by US
There may be certain orders
that we are unable to accept and must cancel. We reserve the right, at our sole
discretion, to refuse or cancel any order for any reason.
limitations on quantities
available for purchase
inaccuracies or errors in
product or pricing information
Cancellations by the customer
User may cancel the order of
a product before it is out for delivery. On the receipt of order cancellation
request, your order will be cancelled with immediate effect.
The orders that have already
been shipped out by us will not be cancelled in accordance with this policy.
The customer agrees not to dispute the decision made by us and accept us decision
regarding the cancellation.
Refund Policy
Refunds for all eligible
returns or cancellations are issued through the payment method used at the time
of purchase, except for cash payments made under the Pay on Delivery mode of
payment.
we undertakes to process the
refund within 14 working days from the date of receipt of such product. All communications with regards to refund
should be sent to customercare@ homeoondoor.com